Support Continuity

Support for systems that evolve daily

Keep your business tools working together.

Your infrastructure, your choice of AI provider. Sell.Systems hosting is optional. Hosting and model choices

Get help with broken workflows, API connections and AI integrations. Start with one issue, agree how the fix will be checked, and keep a clear record for the next change.

check_circleRetained context per business system
check_circleMonthly support for constant change
check_circleClear paid operating commitment

Continuity snapshot

Designed for business drift

We cover evolving automations, growth rework, and process drift before they become incidents.

Retained context

one support thread keeps prior decisions visible

Manual triage

issues are reviewed against the current business state

Change tolerant

vendor, team, and workflow drift are part of the support model

Monthly cadence

continuity is maintained through recurring paid support

AI and automation on your infrastructure

Yes. We can scope improvements on your servers, in your cloud account or in your data centre. Our managed cloud is optional.

Support from US$600/month

Starter support covers one system and up to 15 approved delivery hours per month. We agree the work, support hours and response arrangements before starting.

Hourly work from US$45/hour

For a defined fix, integration change or deployment task. We agree the scope and acceptance checks before work begins.

Setup or migration, hosting, API and model usage, licences and extra hours are quoted and agreed separately. We also agree access, backups and exclusions before work.

Trace one workflow before choosing a platform

The buyer angle

Continuity over rediscovery: keep progress from vanishing.

Retained Context Layer

One support team preserves operational decisions, exceptions, and lessons learned from every incident so your next cycle starts with history, not a reset.

Adaptive Monthly Support

A recurring service model aligned with evolving apps, vendors, and team changes. As your business shifts, we adjust the support playbooks, not just react.

Operational Stability

We remove recurring surprises by documenting, prioritizing, and executing maintenance before small drifts become expensive outages.

Support flow

A disciplined support path for messy systems

  1. Day 1: Operational continuity check

    We map last 30 days of breakpoints and capture what changed, what broke, and what must stay stable.

  2. Week 1: Hardening and handoff notes

    You receive an annotated system map and escalation paths so your team knows exactly where continuity is protected.

  3. Monthly: Retention run + fixes

    We patch, tune, and rebase recurring workflows under a paid monthly continuity contract.

  4. Quarterly: Strategic reset

    Business priorities evolve; your continuity layer evolves too, preserving outcomes and reducing future rediscovery tax.

Paid continuity options

Choose the plan that keeps your team moving

Starter continuity

Core Operations

$1,950 / month

  • check_smallMonthly system review + issue triage queue
  • check_smallContinuity notes and action register
  • check_smallUp to 3 integrations in active support

Growth continuity

Evolving Business Stack

$3,900 / month

  • check_smallPriority response + bi-weekly health audits
  • check_smallDedicated Slack and email operating channel
  • check_smallQuarterly architecture cleanup and roadmap

Request a continuity quote

If your team is spending cycles re-learning what already exists, this is the support model for you. Keep one context layer alive. Start continuity immediately with a practical monthly plan.

check_circleUse the same brief for email or WhatsApp.
check_circleChoose a plan first, or request a quote without deciding yet.
check_circleBest for businesses with recurring workflow drift, not one-off emergency fixes only.

Required fields: name and recurring issue.

Inspect the operating layer first

Hosting and model choice

Your infrastructure, your choice of AI provider

Keep your infrastructure and choose a compatible AI provider. Sell.Systems provides AI integration and workflow automation. We can work in your cloud account, on your servers or in your data centre.

Sell.Systems hosting is optional. We can assess local or open-weight models against hardware capacity, licence terms, required features and quality needs. Provider features differ, so switching may require rework and extra cost.

Do I have to move to your hosting or use a specific AI provider?

No. We work within your agreed project scope. A backend on your infrastructure can still send data to external model APIs; we clarify which data goes where. We agree deliverables and which code, configuration and documentation to hand over. Handover does not automatically transfer ownership of unrelated platform code.